Please provide us an email ( that includes:

​Order number, First name, Last name, Email address, Article, Size

Reason for return/exchange

If defective: a picture of the defective item (clearly showing the defect).

​The processing of the return takes place within 14 working days. Please make sure that the goods are safely packed and sufficiently franked to send back to us. Please note that the shipping costs for a return are to be paid by you.

​Important! Only under the following conditions, we will take care of the return costs:

a) If the article was delivered by mistake wrongly,

b) If the article arrived damaged.

If one of these points is fulfilled you can apply for a shipping label. Within 48 hours you will receive the label for the return shipment as a PDF file. Now you can print it, stick it on, and send the package back to us.

​Refunds are made after collection and inspection of the goods. The completion of the form is not a mandatory requirement for the effective exercise of the right of withdrawal.

​For exchanges into different sizes, different products, or store credit - please send us an email ( providing all the information listed above. In case of an exchange, we will take care of the shipping costs.